Common queries answered
Frequently asked Questions
Zohari.IN provides free shipping on all item within pan India.
Returns can be made within 5 to 7 days from the date of arrival of the product under certain circumstances.
If the product sent is not as per the given information, if any gem certified lab or institute proves synthetic / artificial, then in this situation you can appeal for refund. In addition, under no circumstances we do not make returns and exchanges.
Apart from this, even if the gemstone or any other product reaches defective i.e. in bad condition, it can also be returned for refund after investigation.
Each gemstone is sent along with the certificate of authenticity of Indian Government Approved Labs. Any product designed as per the choice and requirement of the customer does not come under the return policy of Zohari.IN.
Returns require a product receipt and bill. After confirming the order of product by Zohari.IN, it will not be returned.
Cancellation period is limited to 12 to 24 hours from the date of order. However, in some special circumstances, if orders are not canceled, they can be returned after delivery.
Until Your order is ready to shipped, you can change shipping address. Kindly contact us via email for further assistance at firstname.lastname@example.org
You can track your order by simply clicking on our track order button in your “My Account” section.
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Until Your is ready to shipped, you can change shipping address. Kindly contact us via email for further assistance at email@example.com
Right now we only ship in India.
Yes all the items come in one package. However, in some scenarios you might get your different order at different times. To get further information contact us @6367096640 or firstname.lastname@example.org